Customer Help
Our happiness team is always here to assist.
If you need to swap an item
According to FiveM Shops’s Payment Terms and Conditions, the buyer may get a refund if an order is canceled for acceptable reason, including not receiving the product, receiving a product not as described on the Product Page, fraudulent conduct & etc.
You can cancel your order:
- Within 30 days of it being completed
- After 30 days from completion (under special circumstances, when FiveM Store finds it appropriate)
You can change your order:
- Within 30 days of it being completed
- After 30 days from completion (under special circumstances, when FiveM Store finds it appropriate)
- We only accept for logical reasons
But rest assured, we have a strong support team and will help you 24 hours a day!
We will change it for you immediately, and even for this problem we will give you a gift!
Common purchase queries answered
Orders and Shipping
You will get your product automatically after purchase.
You can go My Account to create a account.
No, we are the only store that does not charge any tax/vat from customers.
For some security reasons from payment processor.
But you can contact our support for resolve this problem.